Our approach
Feshocll is an architecture-detail puzzle experience. This policy explains how information is handled when you explore a puzzle, create a clue, use optional account features, make a virtual-coin purchase, or contact us.
Information connected to your use
Depending on the features you choose, your settings, and the content you decide to create or share, Feshocll may handle:
- Profile information, such as a display name, avatar, home city, biography, voice message, and account preferences.
- Apple account information provided through Sign in with Apple, including the unique account identifier and, when Apple provides them, name or email details.
- Exploration activity, such as puzzle attempts, saved puzzles, unlocked clues, city marks, collections, streaks, and puzzle-practice results.
- Creative submissions, such as detail photos, city-area descriptions, puzzle text, captions, draft or publication status, and moderation-related information.
- Purchase records related to virtual coins, including product identifiers, transaction identifiers, purchase status, and coin grants used to fulfil a purchase.
- Messages and safety signals, including the information included in an email, report, support request, or blocked-creator selection.
Camera, photo library, and microphone
Feshocll asks for device permissions only when you select a related feature:
- Camera supports an on-site verification photo or a profile avatar photo.
- Photo Library supports selecting a detail photo or avatar, and saving a photo when you choose that action.
- Microphone supports recording a voice message for your profile.
You can change device permissions at any time in iOS Settings.
How information supports Feshocll
Information is used to provide and improve the features you choose, including maintaining your profile and exploration history, displaying puzzle progress, confirming virtual-coin transactions, reviewing submitted content, responding to reports, preventing misuse, protecting accounts, and answering support requests.
It may also be used to understand feature interaction, improve reliability, personalise the puzzle journey, and identify parts of the experience that need refinement.
Virtual coins and in-app purchases
Virtual coins may be purchased through Apple’s in-app purchase flow. Feshocll uses product identifiers, transaction identifiers, transaction status, selected packages, and coin grants to present available packages, confirm a transaction, avoid duplicate grants, and refresh your balance.
Purchases are subject to the terms and billing practices associated with your Apple Account. Virtual coins have no cash value outside Feshocll and are used only for the available in-app experiences.
Content, reports, and review
When you create or publish a puzzle, the submitted image, clue, city or area details, and related profile information may be displayed as part of the experience. Photos and puzzle materials submitted for review may be assessed for safety, public-area suitability, image clarity, and compliance with Feshocll content standards.
Reports, blocked-creator selections, and related review records may be used to assess a concern, apply content controls, respond to misuse, and maintain a consistent experience. Please do not include sensitive personal information in a report unless it is necessary to explain the issue.
How long information is retained
Information is retained for the period reasonably necessary to provide requested features, maintain records of puzzle progress and purchases, resolve disputes, enforce our terms, meet legal obligations, and protect the service. The period can vary according to the type of information and the purpose for which it was collected.
When an account deletion request is completed, information associated with the account is handled in accordance with applicable requirements, subject to information that must be retained for security, legal, fraud-prevention, or transaction-record purposes.
Your controls
You can update your profile, manage device permissions, block creators, report content, and sign out through the app. You may also request assistance with account deletion or privacy questions by contacting us.
Depending on where you live, you may have rights to request access, correction, deletion, restriction, or objection in relation to personal information. To help us process a request, include the email address connected to your inquiry and a clear description of what you would like us to review.
International use
Information may be processed in locations where Feshocll, Apple, or service providers supporting the app operate. Privacy and data-protection rules can differ between locations. Where required, appropriate safeguards are used for transfers of personal information.
By using Feshocll, you understand that information may be handled as described in this policy and subject to the laws that apply to the relevant processing activity.
Security and policy updates
We use reasonable administrative, technical, and organisational measures designed to protect information handled through Feshocll. No method of electronic transmission or handling can be guaranteed to be completely secure, so please protect your device and account credentials.
We may update this policy as Feshocll evolves, legal requirements change, or privacy practices are refined. The effective date at the top of this page shows when the current version took effect. Continued use after an update is governed by the revised policy to the extent permitted by law.
Contact Feshocll
For privacy questions, account requests, or support, email us at:
Please include enough detail for us to understand your request. We may ask for additional information before completing a request to help protect account security.